Eurovision Americas Inc. (EAI) Washington DC is looking for a Customer Service Booking Manager to be part of the Eurovision Services (ES) Global Operations & Engineering team.

WHAT ARE THE CHALLENGES WAITING FOR YOU?

The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services, coordinating the management of requirements and delivery for all events, transmission and media services between broadcasters, sport federations and event organisers. 

As a Customer Services Booking Manager you will plays a key role in the management of ES clients, being the principal point of contact for clients booking services from ES. 

In this role you will:

• Be the first point of contact for clients and partners

• Ensure continuity of services and coordination of all standard broadcast solutions within sports, news and other types of events

• Ensure the service delivery is focused on an outstanding customer experience

• Work in close collaboration across internal teams, including technical staff, global master control facilities, and a team of booking managers

• Oversee the management of resources on the Eurovision Global Network and allocate resources accordingly

• Develop a comprehensive understanding of client requirements, methodologies, and workflows

YOUR SKILLS AND EXPERIENCE:

Successful candidate needs to have:

• Degree in Telecommunications Engineering or similar degree (Master or Bachelor).

• Some years of experience in customer services

• Relevant experience in the field of broadcasting or telecom operations

• Knowledge and understanding of broadcasting and telecom technology (basic concepts)

• Excellent customer service approach and attitude (e.g. empathetic, adaptable, patient)

• Excellent communication skills

• Excellent team player and positive attitude

• Experience working in multicultural environments

ADDED VALUE

• Knowledge of transmission technologies (satellite and fiber) basic concepts

• Some years of experience working on broadcast sport and news events

• Work experience in the field of engineering, IT or other technical aspects of broadcasting

• Ideally have experience previously working in an operational role

• Practical project management experience

ONCE ON BOARD YOU WILL

• Part of an outstanding multicultural and international team,

• Involved in Tier-1 sports projects with impact and visibility.

BENEFITS AND PERKS

• Salary and benefits

• Working days of vacation, increasing to six (6) weeks

• Flexible 40-hour work week

• Dental and Vision coverage

• Account, including an annual contribution of $1,000 for individuals, or $2,000 for

families

• (8) days a year for sick leave

• With company contributions of up to 6% by year 4

• (8) days a year for sick leave

• Parking

POSITION LOCATION

The position is based at 2000 M Street, NW, Washington, DC 20036

ABOUT EUROVISION AMERICAS Inc.

Eurovision Americas Inc. (EAI) is part of the European Services S.A.(ES). Eurovision Services aims to be the first choice for media services provider for event organizers, media organizations and sport entities. From its Washington DC offices and New York City bureau EAI produces reliable and trustworthy regional news to EBU members and provides broadcast production and distribution solutions to Eurovision Services’ clients.

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident.

We have one of the largest hybrid satellites and fibre transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences.

Discover more about Eurovision Services at www.eurovision.net