Eurovision Services Madrid is looking for a Digital Media Operator to join the Eurovision Services (ES) Global Operations & Engineering team at our technology hub in Madrid, Spain.

ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM

The ES Global Operations & Engineering department is the central point of contact for all customers receiving operational services from Eurovision Services, coordinating the management of requirements and delivery for all events, transmission and media services between broadcasters, sport federations and event organisers. The ES Global Operations & Engineering department is responsible for delivering high-quality technical solutions and achieving ambitious operational objectives, implementing reliable delivery solutions to provide outstanding value and services for our customers, while optimising costs to improve our bottom line.

The Digital Media Operator (DMO) plays a key role in planning and overseeing the delivery of live streaming events, from contribution to distribution. The DMO will access Eurovision’s dedicated media network and operate a variety of equipment and infrastructure in order to properly deliver the required services. The DMO will be constantly in contact with Eurovision Services central MCR and other Operations departments.

PRINCIPAL RESPONSIBILITIES OF THIS POSITION

As Digital Media Operator you will:

• Deliver live streaming of sports and news events

• Monitor the video and audio quality of content during live programming

• Gather user requirements for events, coordinate with various stakeholders to ensure successful webcasts

• Schedule, upload, publish, and monitor social posts across all platforms: Facebook, Instagram, Twitter, Snapchat, LinkedIn and YouTube

• Manage and execute changes across infrastructure devices and endpoints

• Review process and procedures and identify/implement improvements

• Perform proactive system checks to ensure “ready-for-business”

• Proactively manage escalations, incident tracking, ticketing, and resolutions

• Be willing to work in shifts including weekends

• Be willing to work occasional after-hours to meet customer demands

YOUR SKILLS AND EXPERIENCE

The successful candidate must have the following experience and skills:

• Experience with live events support

• Knowledge of digital audio/video standards and associated connection/wire types

• Knowledge of the use of broadcast equipment and associated technology

• Experience with hardware and software audio/video encoding technology

• Knowledge of video communication standards/protocols

• Knowledge of video codecs/containers/plugins (WMV, H.264/265, MPEG-2/4, Flash, etc.)

• Experience with video streaming and VOD standards/delivery (Smooth, HLS, HDS, etc.)

• Excellent customer service approach and attitude (e.g. empathetic, adaptable, patient)

• Excellent team player and positive attitude

• Very good communication skills in English

ONCE ON BOARD YOU WILL

• Be part of an outstanding multi-cultural and international team

• Occasionally travel to our headquarters in Switzerland for workshops and training

• Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity

EDUCATION

Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar degree (Master or Bachelor).

BENEFITS AND PERKS

• Competitive salary and benefits.

• 28 working days of vacation for all employees.

• Recognition bonus system.

• Personal incentive plan.

• Private health insurance.

• Company pension fund.

• Ticket restaurant card.

• Public transport card.

• Sponsored gym membership.

• Choose your own laptop backpack.

• Start-up culture but with a consolidated business behind it.

• A multi-cultural environment, made up of a dynamic and international team.

• Enjoy long-term stable employment.

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident.

We have one of the largest hybrid satellite and fibre transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organisers, media organisations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalise content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences.

Discover more about Eurovision Services at www.eurovision.net