Eurovision Services is seeking a highly motivated TAC (Technical Assistance Center) Operator to become part of the NOC Team. The successful candidate will be part of the Operations division in Madrid, Spain.

ABOUT THE ES OPERATIONS TEAM

The Operations department serves as the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

KEY RESPONSIBILITIES OF THIS POSITION

In this role as TAC Operator you will:

• Monitor the network and provide outstanding first-line technical support (Level 1 and Level 2) for all transmission services and equipment in our FiNE network.
• Identify and address potential problems and degradation in fiber and capacity services.
• Manage network incidents effectively in a challenging technical setting.
• Identify problems in a proactive and timely way, escalating or assigning them to appropriate problem resolution owners.
• Foster close collaboration and ensure ongoing follow-up with third-party partners and internal departments.
• Manage scheduled maintenances, including the provision of impact assessment.
• Produce documentation in English
• Maintain monthly meetings with third-party partners to report major incidents and issues, collaborate on the development of work processes and communication strategies, and drive continuous improvements in network stability.
• Travel occasionally to our headquarters in Switzerland for workshops and training.

YOUR SKILLS AND EXPERIENCE

The successful candidate must have the following experience and skills:

• At least 2 years of experience in a similar or related position.
• Bachelor or Master's Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar degree.
• Experience working with LAN and WAN topologies and IP infrastructure knowledge.
• Knowledge of advanced troubleshooting methodologies.
• Experience with network monitoring solutions.
• Strong problem solving, ability to work under pressure with a high sense of urgency.
• Ability to work flexible hours and on call on a rotating basis covering 24/7 environments.
• Proficiency in English, both written and spoken.

PREFERRED TECHNICAL SKILLS

• Proficiency with Network Monitoring Tools. 
• Knowledge of ticketing systems like NEOS or JIRA for incident tracking
• Ability to understand basic fiber network topologies and how different fiber links (rings, point-to-point, etc.) might affect troubleshooting and incident resolution.
• Understanding of fiber optic cables types (single-mode, multi-mode), their characteristics, and how to assess their performance.
• Experience with basic troubleshooting techniques to pinpoint the location of issues (e.g., using OTDR results or fiber loss tests to identify problem areas in the network).
• Ability to recognize common fiber faults, such as connector issues, splice problems, or faulty transceivers, and know how to escalate these for further investigation.
• Familiarity with basic fiber loop testing procedures and tools (e.g., OTDR, Optical Power Meters) to work with third-party providers in verifying and testing fiber links for issues.
• Ability to assess the severity of incidents and prioritize based on the impact on network performance and service delivery.
• Ability to identify, extract, analyze, and escalate to the appropriate third-party providers or internal teams for resolution.
• Understanding of SLAs and how to manage incidents in compliance with agreed-upon response and resolution times.

ADDED VALUE
It would be and advantage if the candidate counts on:

• Experience working on live sports events in a broadcasting environment.
• Strong knowledge of digital video concepts, including container formats, codecs, compression schemes, tools, and best practices.
  
• ITIL certification.

Perhaps you are missing some of the listed skills and required experience, but you are self-motivated and eager to learn? Then we still want to meet you!

ONCE ON BOARD YOU WILL

• Be part of an outstanding multi-cultural and international team of engineers, and broadcast experts. 
• Get involved in Tier-1 media projects with impact and visibility.
• Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity.

BENEFITS AND PERKS

• Competitive salary and benefits
• Hybrid working model 2 days from the office, 3 days from home
• 28 working days of vacation for all employees
• A flexible 40-hour working week for work-life balance
• Private health insurance
• Company pension fund
• Ticket restaurant card
• Public transport card
• Sponsored gym membership
• Choose your own laptop backpack
• A multi-cultural environment, made up of a dynamic and international team

ABOUT EUROVISION SERVICES

Great events don't happen by accident. Event organisers, media organisations and sport federations need adaptable, end-to-end solutions to produce, distribute and personalise content for the right audiences, at the right time, in the right format.

We aim to be the first-choice media services provider to customers by providing new, better and different ways to simply, efficiently and seamlessly access and deliver content and services.

Our service portfolio is designed to offer the agility and ability to enhance and adapt content to the needs of all digital platforms. But what really sets us apart is that we see the bigger picture.

We are Eurovision Services. We deliver excellence in everything we do, to leave others free to focus on what really matters – creating truly amazing experiences.

Discover more about Eurovision Services at www.eurovision.net